Situaton, complication, virtualisation

Claus, my friend at PA Consulting, just launched an office in SL, joining the Reuters presence.
Claus writes:

Second Life also has the potential to be a serious business tool for
many of our clients in various industries. It is important for a
consulting company to have a view on how to apply technology such as
this to businesses. We can now work with clients to build 3D
‘immersive’ environments that can be used to collect customer feedback,
involve customers in design, and eventually use this medium as a
customer service and interaction channel.

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